| Rent DVDs |
Offers users DVD rentals |
| Rent Video Games |
Offers users video game rentals |
| Rent TV Series Content |
Offers users TV series rentals |
| # of Movies Offered |
The total number of movies available to rent |
| Unlimited DVDs per month |
This allows users to rent as many DVDs as they can watch over a month period vs. having a maximum amount of DVDs a user can rent over the same period. |
| Monthly Plans |
These plan offer the ability to pay on a monthly basis for a specific plan (as opposed to yearly) |
| Pay Per Movie Option |
Offers users the ability to pay per movie vs. paying a set monthly fee. |
| No Due Date |
Gives users the ability to keep movies as long as they want with no due date. |
| No Late Fees |
Gives users the ability to keep movies as long as they want with no due date or late fees. |
| Free Trial |
Allows users to use a service for free on a trial basis before paying anything. |
| Number of Plans |
The number of plans available to users to choose from with the varying options being number of DVDs a user can rent at one time, price of plan, late fees/no late fees, recommendations options, etc. |
| Option to Purchase DVD |
Allows users to purchase (own) a DVD instead of renting it. |
| Free Two-Way Shipping |
Offers free shipping to and from the DVD service provider to the user (user does not incur any additional costs for shipping). |
| Average Days to Receive your DVD |
This is the average time it takes a user to get a DVD in the mail after adding it to their queue to be sent. |
| Title of Movie Info |
Shows the title of the movie |
| MPAA Rating Of Movie |
Shows the MPAA Rating of a movie which gives them a sense of the age appropriateness of the movie before renting it. |
| Critic Rating of Movie |
Shows the ratings of various third-party critics that have reviewed the movie. |
| Movie Synopsis |
Shows the movie overview which gives them a sense of what the movie is about before they rent it. |
| Info on the Actors |
Shows info on all of the major actors in a movie (biographical info, pictures, etc.). |
| Info on the Directors |
Shows info on the directors of the movie (biographical info, pictures, etc.). |
| Info on Genre of Movie |
Shows a description of the genre, or category, the movie is in (e.g. Horror genre, Comedy genre, etc.). |
| Info on Movie Studio |
Shows info on the movie studio that is responsible for creating the movie. |
| Info on Awards Movie has won |
Shows info on all of the awards (e.g. Oscars, Golden Globes, Screen Writers Guild, etc.) that a movie has won or been nominated to win. |
| New Movie Release Info |
Shows lists of new movies that have recently been released. |
| Movie Reviews |
Shows reviews of movies by third party movie critics or other users |
| Movie Ratings |
Shows ratings of movies by third party movie critics or other users |
| Trailers/Previews |
Offers users the ability to watch movie trailers/previews of the movie before renting it. |
| Info on Movies Coming Soon |
Shows lists of movies that are yet to be released so that users stay abreast of what's coming out. |
| Search by Movie Title |
Allows users to search for movies by the title of the movie |
| Search by Actor |
Allows users to search for movies by the actors in the movie |
| Search by Director |
Allows users to search for movies by the director of the movie |
| Search by Year |
Allows users to search for movies by the year the movie was released |
| Search by Rating |
Allows users to search for movies by the rating the movie received from users and/or critics |
| Search by Synopsis |
Allows users to search for movies based on the synopsis (overview) of the movie |
| Search by Genre |
Allows users to search for movies based on the genre the movie is categorized in |
| Search by Production Studio |
Allows users to search for movies by the production studio that released the movie |
| Search by Screen Format |
Allows users to search for movies by the screen format the DVD is shown in (Widescreen, Full Screen, etc.) |
| Search by Language |
Allows users to search for movies based on the native language of the movie (i.e. English, Spanish, French, etc.) |
| Search by Subtitles |
Allows users to search for movies based on whether or not the movie has subtitles |
| Search by Awards |
Allows users to search for movies based on specific awards including Oscars, Screen Writers Guild, Golden Globes, etc. |
| Phone Customer Support |
Allows users to call a phone number and get help on anything related that website. |
| FAQ |
FAQs (or Frequently Asked Questions) are lists of common questions/problems and answers that users have about a particular site. FAQ's are the most common form of customer help. |
| eMail/Online Form Support |
Allows users to email a website and get help on anything related to that website. |
| Help Tickets/Email Form Support |
Allows users to email a website and get help on anything related to that website. |
| Searchable Knowledgebase Support |
Knowledge base help is a searchable database of frequently asked questions and problems that provide users with help beyond the static FAQ pages. Knowledge base typically has |
| User Forums |
User forums relative to customer support allow users to ask questions and issues about a site and let other users or company representative respond just as they would in a normal forum environment. |
| Customer Support Blog |
A blog (web log) that is created by the customer support staff that allows users to post entries and comments pertaining to site issues, problems, and questions about the service. |
